Honest Care Privacy Policy
Last updated: 06-21-2025
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1. Scope & Acceptance
This Privacy Policy ("Policy") explains how Destiny Labs LLC d/b/a Honest Care ("Honest Care," "we," "us," or "our") collects, uses, and shares information when you visit findhonestcare.com, use our mobile or web applications, or otherwise interact with our services (the "Services"). By accessing or using the Services, you agree to the practices described here and in our Terms of Use.
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2. Key Principles
- Honest Care is not a HIPAA-covered entity, but we take the privacy and security of your health information seriously.
- We collect only the information you provide directly or that is generated through your use of the Services.
- We use your information to deliver and improve the Services, communicate with you, generate appeal letters, and fulfill our legal obligations.
- We share information only with trusted service providers or with your explicit consent.
- You have rights and choices regarding your data, including access, correction, and deletion.
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3. Information We Collect
We collect the following types of information:
- Identifiers such as your name, email address, postal address, phone number, IP address, and login credentials.
- Health and Insurance Information such as your medical history, prescription history, health plan details, denial letters, and other information you provide in the course of using our Assessment.
- Payment and Transaction Information including service tier selection and payment status. All payment processing is handled through Stripe.
- Usage and Device Information such as your browser type, device type, operating system, referring URLs, and pages viewed.
- Inferences and Preferences based on your interactions with the Services, including appeal readiness and navigation patterns.
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4. How We Use Information
We use your information to:
- Provide and operate the Services, including creating accounts, generating appeal letters, optionally sending documents via fax, and offering guidance or support as applicable based on your selected service tier and specific situation.
- In the future, we may use personal information to offer content, features, or communications that are tailored to your interests, including targeted advertising, where legally permitted and with appropriate user controls.
- Process transactions through Stripe.
- Communicate with you regarding your account and activity (e.g., confirmation emails, updates).
- Monitor usage and improve our Services.
- Maintain the security and integrity of our systems.
- Comply with legal obligations.
- Conduct internal analysis and develop new features.
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5. Sharing of Information
We do not sell your personal information. In the future, we may use or share aggregated or de-identified information for research, analytics, or partnership purposes—such as with healthcare or pharmaceutical organizations—provided such data cannot reasonably be used to identify you. We may share your information:
- With service providers who perform services on our behalf, including cloud hosting providers, analytics services, communication tools, and payment processors.
- With fax transmission services (e.g., Documo) to send appeal letters.
- When required by law or legal process.
- To protect the rights, safety, or property of Honest Care or its users.
- As part of a business transaction, such as a merger, acquisition, or asset sale.
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6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged into your account.
- Understand how users interact with the Services.
- Measure the effectiveness of our communications and content.
You may disable cookies through your browser settings, but this may affect functionality.
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7. Your Rights and Choices
You may:
- Access a copy of your personal information.
- Request that we correct inaccurate or incomplete data; however, Honest Care may not be able to accommodate all correction requests. Instead, before submitting appeal materials to their insurance, users are required to download, review, and finalize their appeal letters and documents, allowing them to correct any inaccuracies or make desired changes at that stage.
- Request deletion of certain data, subject to our legal obligations.
- Opt-out of marketing communications by following unsubscribe instructions or contacting us.
- For California residents: exercise your rights under the California Consumer Privacy Act (CCPA) by contacting us with the subject line "CCPA Request."
We do not discriminate against users for exercising privacy rights.
You may also opt out of any future uses of your data beyond the delivery of our core Services—including targeted advertising or external research partnerships—by contacting us at support@findhonestcare.com.
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8. Data Retention
We retain personal data only for as long as needed to:
- Provide the Services you requested.
- Comply with legal and regulatory requirements.
- Enforce our agreements and resolve disputes.
We delete or de-identify data when it is no longer necessary.
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9. Security Measures
We implement safeguards including:
- Encryption in transit and at rest.
- Role-based access controls.
- Multi-factor authentication for staff.
While we take reasonable precautions, no system is completely secure. Users should protect their passwords and report any suspected unauthorized access.
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10. Children's Privacy
The Services are intended for U.S. residents 18 years of age and older. We do not knowingly collect information from children under 18. If we become aware of such data, we will delete it promptly.
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11. International Data Transfers
Our Services are hosted in the United States. If you access the Services from outside the U.S., your information will be transferred to and processed in the U.S.
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12. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted with a new "Last updated" date and, where appropriate, notified by email. Continued use of the Services after changes constitutes acceptance.
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13. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Email: support@findhonestcare.com
Mailing Address: Destiny Labs LLC d/b/a Honest Care
254 Chapman Rd, Ste 208 #13906, Newark, DE 19702
